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Customer Space

Customer Space

Consult all the information related to your offers, your landline subscription as well as your internet subscription easily with Algeria Telecom's Customer Space.

Algeria Telecom's Customer Space allows you to access all the necessary information and simplifies the management of your landline subscriptions : IDOOM FIXE and your internet access regardless of your subscription type: IDOOM ADSL, IDOOM FIBER, IDOOM FIBER GAMERS or IDOOM 4G LTE anytime and anywhere, with just a few clicks .

  • Internet speed increase
  • IDOOMLY Backup Recharge
  • Consultation and monitoring of telephone consumption 
  • Unpaid invoices consultation
  • Consultation of payment history (Internet recharges and payments via CIB and EDAHABIA cards).
  • Downloading phone bills in PDF format
  • Report a phone or internet disturbance  

Create your Account on Algeria Telecom's Customer Space :

If you don't have an account on Algeria Telecom's Customer Space yet, you can easily create one via the following page: Create my account on the Customer Space.

Information required for creating your account on Algeria Telecom's Customer Space :

  • Your Customer Number: You can find your Customer Number on your Subscription Agreement, on your invoice as you can request it at your nearest Algeria Telecom's store.
  • Your MSISDN (For Idoom 4G subscribers): If you are an Idoom 4G subscriber, your MSISDN is required to create your account on the Customer Space .You can find your MSISDN number on your Idoom 4G subscription contract or request it at your nearest Algeria Telecom's store.

Log in to your Customer Space :

After creating your account, you can access your Customer Space by entering your credentials on the authentication page, as follows :

  • For IDOOM FIXE, ADSL OR FIBER subscribers :

Enter your Landline Number and the password you chose when creating your account.

  • For IDOOM 4G subscribers :

Enter your MSISDN Number and the password you chose when creating your account.

If you encounter any problem when creating your account on the Customer Space or during your authentication, please contact us via the private messaging on our social media platforms Facebook , Instagram or  X (Twitter). Our team of web advisors will handle your complaint.

 

 



 

1- What is the Customer Space ?

It is a link between customers and Algeria Telecom.

The Customer space is a Webpage https://client.algerietelecom.dz that gives a quick and easy access to a secure personal space, allowing you to manage your subscription namely Idoom Fixe, Idoom ADSL, Idoom FIBRE and Idoom 4G LTE.

It is possible for each customer (Idoom Fixe, Idoom ADSL and FIBRE, Idoom 4G LTE) to create a Customer Space.

 

The customer space is available for every customer subscribed to one of the following offers:

  • Idoom FIXE (Landline)
  • Idoom ADSL (internet)
  • Idoom FIBRE (Internet)
  • Idoom 4G LTE (Internet)

The customer space is your toolkit (Idoom Fixe, Idoom ADSL, Idoom Fibre, and Idoom 4G LTE).

With your account, you can:

  • Manage your subscription;
  • Track your consumption;
  • Recharge your Internet account;
  • Find out more about the online payment “e-payment”;
  • View and download your landline bills;
  • Pay your landline bills;
  • Consult the subscription expiry dates;
  • Follow the recharge operations;
  • Consult your personal information;

Simply go on the account section; click on the menu, then on “Customer space”;

Once on the Customer space interface, you have to log in according to your subscription type “Idoom Fixe, ADSL or Fibre” or “Idoom 4G LTE” and simply follow the steps.

 

If you forget your password, please enter the Customer space and click on “Forget password?”, an email for renewing your password will be sent to you on your email.

For any information, assistance or complaint, please contact your nearest store or call 12 from a landline or mobile, our call center advisors will assist you.